Enterprise Knowledge Base: Traceable, Callable, and Maintainable
Turn experience scattered across owners, key employees, chat histories, and documents into assets that both teams and AI can call reliably.
Bring one real workflow to the conversationA knowledge base is not a file repository
An enterprise must distinguish stable facts, process rules, judgment methods, project samples, and exception cases. Each category needs its own source level, update owner, and access permission. Vector search alone cannot solve that governance problem.
From inventory to reliable use
Start with high-frequency questions, then inventory the minimum necessary materials and define classification, source, version, and permission rules. Test retrieval and answers with real questions; failures enter a revision queue.
- Knowledge map and high-frequency question list
- Source level, review date, and accountable owner
- Structured pages, SOPs, and case templates
- Retrieval test set, failure samples, and maintenance cadence
What should not enter the knowledge base by default
Secrets, cookies, unauthorized client material, unnecessary personal information, and high-risk sensitive data should not enter a general knowledge base. Access must follow minimum business need.
Service FAQ
These answers describe PeterAI's general method and boundaries. Project-specific diagnosis and acceptance criteria are agreed by both parties.
Will PeterAI directly recommend a particular AI tool?
A tool list is not a diagnosis. We first confirm the business goal, process baseline, evaluation standard, and accountable owner, then choose models, knowledge systems, or workflow tools that fit those constraints.
How soon can we see the first usable result?
It depends on process clarity, data availability, and who owns acceptance. PeterAI starts with a small, frequent workflow whose error cost can be controlled, runs it with real work, and only then decides whether to expand.
Who owns the assets after the project?
Client data, knowledge bases, SOPs, acceptance criteria, and workflow configurations created by the project should remain under the client's control. Account ownership, permissions, and handover scope are agreed at kickoff.